Home
Contact us
Contact us form

Contact us form

We welcome your feedback, comments and questions.

For complaints about content on broadcast television, please contact the relevant broadcaster or use the external link: FreeTV Australia viewer feedback form.

My enquiry is about:

Applying to have a film, computer game or publication classified

Obtaining permission to import or export a film, computer game or publication

Requirements on showing, selling and advertising a film, computer game or publication

Training to become a content assessor

Requesting a classification tool certificate

Developing a classification tool

The reason for a classification decision

Making a complaint about a classification decision

A technical issue on the website

Applying to have a film, computer game or publication classified

All applications for film, computer game and publication classification can be submitted through our Classification Portal.

Learn more about how to apply for classification, including how to:

Classify a film for cinema release or classifiy a film for on-demand, DVD and Blu-ray
Classify a computer game
Classify a publication

Don’t have access to the portal? Register online

If you still need assistance after reading the above information, you can contact us through our online form below.

Obtaining permission to import or export a film, computer game or publication

It’s illegal to import and export films, computer games and publications that have been classified Refused Classification (RC) or are prohibited under Customs regulations.

In very limited circumstances, you may be eligible for permission from the Classification Board to import or export objectional goods.

Find out what you need to include in your request for permission to import or export objectionable goods.

If you still need assistance after reading the above information, you can contact us through our online form below.

Requirements on showing, selling and advertising a film, computer game or publication

There are rules relating to showing, selling and advertising films, computer games and publications.

These rules provide guidance for displaying classification markings, messaging on unclassified content, exhibiting films publicly, selling publications which require classification and more.

Find out which rules are relevant for you and learn more about the requirements to advertise, show and sell.

If you still need assistance after reading the above information, you can contact us through our online form below.

Training to become a content assessor

Authorised Assessor Schemes

We offer self-paced online training to industry professionals to become authorised assessors under the:

Additional Content Assessor (ACA) scheme
Authorised Television Series Assessor (ATSA) scheme
Authorised Assessor Computer Games (AACG) scheme
Authorised Advertising Assessor scheme

You can learn more about training courses and how to enrol on the Content Assessor Training page.

Government and Law Enforcement

Tailored training to meet specific needs of government and law enforcement bodies is available upon request.

If you still need assistance after reading the above information, you can contact us through our online form.

Requesting a classification tool certificate

The Classification Board can issue an approved classification tool certificate (tool certificate) to developers and publishers if they require confirmation that a tool decision applies to identical content they are making available in Australia in another format.

If the tool decision does not apply to other formats due to modifications not being exempt from classification, the Classification Board will not issue a tool certificate and you must apply for classification of the content.

Developing a classification tool

A classification tool is a questionnaire, computer program or other interface that allows a person or artificial intelligence to classify content. Industry can use approved classification tools to classify films or computer games in Australia, instead of applying to the Classification Board for a rating.

We assist industry to develop their classification tool and seek Ministerial approval. We also monitor and evaluate the performance of approved classification tools.

The reason for a classification decision

The Classification Board, Classification Review Board and approved classification tools can make classification decisions for films, computer games and publications.

The Classification Board and the Classification Review Board prepare a report for every decision. The decision report explains the reasons why they gave the rating and consumer advice to the content.

Please fill-in the online form below if you would like a copy of a Classification Board report for a classification decision. You can find Classification Review Board decisions and reports on the review decisions page.

Making a complaint about a classification decision

We regulate the classification of films (including episodic series) made available on streaming services, DVDs, Blu-ray and at cinemas and festivals, as well as computer games and certain publications. For more detail, please refer to What We Classify.

To make a complaint about the classification of content on the Australian Netflix streaming service, please contact Netflix directly at: australia-classifications@netflix.com. If you are dissatisfied with their response, contact us.

To make a complaint about the classification of content on another streaming services, please contact the relevant service provider directly. If you are dissatisfied with their response, contact us.

To make a complaint concerning a trailer advertising for a film or computer game shown at the cinema, please contact the cinema directly. If you are dissatisfied with their response, contact us.

To make a complaint about advertising for a product or service for example on TV, cinema or billboards, contact the relevant company directly, or lodge a complaint with Ad Standards.

To report illegal and harmful online content, image-based abuse or cyberbullying, refer to the process at the eSafety Commissioner’s website.

To make a complaint about TV or radio programs, refer to the process at the Australian Communications and Media Authority’s website.

If you want to proceed with making a complaint to us, you can complete our online form below.

A technical issue on the website

If you have experienced a technical or accessibility issue when using our website or if you need to request a document on the website in an alternative format for accessibility reasons, please use our online form below.

Online form

First name

Last name

Company

State or Territory

Phone number

Your enquiry

Please provide as many details as you can so that we can respond to your enquiry quickly with the details you need.

I require a response

Please view our Privacy page for details on how we keep your details safe, and which details we may collect and use.

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Please note that some enquiries may require investigation and consultation with our stakeholders which may take some time. We will respond to your enquiry as soon as possible.

Leave this field blank